Question: Does your streaming system work on Windows and Mac?
Answer: Yes. Details specific to each operating system are listed below.

Question: How do I stream if I am a LINUX user?
Answer: You can download the mplayer plug-in for Firefox.
http://www.linux-sxs.org/multimedia/mplayermozplug.html

Question: Will your streaming system work with more than the Internet Explorer browser?
Answer: Yes. If you use AOL, you can open an IE browser. Our streaming also works with Firefox, Safari, Netscape, and several others. Make sure you don't have a FunWebProducts application installed on your system. It may prevent your player from working.

Question: I still don't hear anything! What's wrong?
Answer: It's possible the pop-up blocker you may be using might not allow the player to launch. This player "pops-up," so if you've blocked pop-ups, it's possible that you've blocked the tuner from opening. If you do have a pop-up blocker on your system, either temporarily disable it or hold down the "CTRL" key while clicking to open the Login Screen or Player. If the "CTRL" key doesn't work, consult the directions found in your pop-up blocker "read me" file.

Question: My tuner says "buffering" a lot and drops in and out. What's the deal?
Answer: If you are having connection or buffering problems, check your Internet connection speed, if possible. Slow connection speeds and unstable/old dial-up modems can cause the audio to "never" play or constantly buffer. If you are using a dial-up connection (modem), you will usually get varying connection speeds. Often, the speed is much faster than your 56k modem is capable of producing. We recommend calling your Internet Service Provider to inquire about alternate dial-in numbers, or upgrading to high speed internet access when/if possible.

Question: Why do I hear different commercials, public service announcements and music when you're regular playing commercials over the actual airwaves?
Answer: Contracts with certain voice-over actors/talent and commercial production agencies prohibit us from carrying our normal over-the-air commercials. Most of these are extracted from the stream. We then insert specials ads into the stream so you don't hear dead air for minutes at a time. We play free public service announcements as way of helping non-profit and community groups get their messages out. We sometimes play some music, because… well, we're radio – and we like music.

Question: Why am I hearing your stream on a delay from the over the air broadcasts?
Answer: We send our over the air signal to a streaming company who then processes it and sends it out over the internet. This creates some delay. More delay is caused intentionally to allow the tuner a “buffer” which picks up scrambled bits and bites and then reassembles them so that it sounds as if nothing has been missed in the process. In other words, it creates less drop-out this way.

Question: Can I participate in on-air contests I hear about through the online stream?
Answer: Station contests are only open to listeners who reside within the Station’s listening area, the Station’s TSA (total survey area) as defined by Arbitron Inc. Station listeners via internet streaming should not participate in on-air contesting due to technical delay and geographic scope of the internet.

Question: I've emailed you a question, comment, complaint or compliment and haven't heard back from you today or yesterday! Why not?
Answer: We wish we could respond to everyone immediately, but we do not have 24/7 customer support. Please know that we do appreciate all feedback and do try to get back to everyone eventually.

Question: Why do you "block" some programs on your stream that I can hear on you over the air radio station?
Answer: Sometimes (not often), we do not have the rights to stream certain sports or music programs. We do streaming for free – but not everybody does – so if we stream something for free that someone else is charging a fee for – well you know… that's why law degrees are so popular!

Question: Hey, I'm with a non-profit group and I'd love to get my public service announcement on your stream for free! How do I do that?
Answer: Mail us your recorded public service announcement as an .mp3 file on a cd. On the address label, please put: “Attention Internet Content Department.” Do not email us sound files. We will not accept submissions that way. PSAs should be recorded in exact fifteen, thirty or sixty second increments. With the cd, please include the run dates of the announcement, a contact person who can answer questions and other facts about your non-profit group on your official letterhead. Cds without an official letterhead will not be used. We do reserve the right to use or not use submissions at our own discretion.

If you continue to have problems accessing the stream, please make sure the following steps are followed to ensure access to the media stream:

IE for Windows:

Click on 'tools', which is located on the IE menu bar
Select 'internet options'
Click the 'security' tab
Click on the 'custom level' button
Configure the categories by following these steps:
Active X Controls and Plug-ins
- enable 'download signed ActiveX controls'
- enable 'run ActiveX controls and plug-ins'
- enable 'script ActiveX controls marked safe for scripting' cookies
- enable both options downloads
- enable 'file download' miscellaneous
- set 'software channel permissions' to 'medium' safety scripting
- enable all options user authentication
- skip this category

Click ok
Select the 'general' tab
Click the 'settings' button (located in the 'temporary internet files' category)
Click the option marked 'every visit to the page'
Click 'ok'
Click the 'delete files' button (located in the 'temporary internet files' category)
Click 'ok'
Click 'apply'
Click 'ok'
Click the 'refresh' icon on the toolbar and try the broadcast again

IE for Macintosh:

Click on 'edit', which is located on the IE 5 menu bar
Click on 'preferences'
Under the web browser, click on 'web content'
Enable all options in the 'active content' section
Click on 'cookies' under the 'receiving files' section
Make sure that the selection for 'when receiving cookies' is 'never ask'
Click 'ok'
Click the refresh icon on the toolbar and try the broadcast again

Netscape for Windows:

Click 'edit', located on your Netscape toolbar
Select 'preferences'
Click 'advanced' - make sure 'advanced' is highlighted
Enable the following options in the 'advanced' category by checking the boxes next to them...
-automatically load images
-enable 'Java'
-enable 'JavaScript'
-enable 'Java Script for mail and news'
-enable 'style sheets'

In the 'cookies' category, select 'accept all cookies'
Click the '+' sign to the left of the 'advanced' category
Select 'cache' under 'advanced'...
-click the 'clear memory cache' and 'clear disk cache' buttons (click 'ok' after each button)
-under the 'document in cache is compared to document on network' category, select 'every time'
Click 'ok'
Click the 'reload' icon on the toolbar and try the broadcast again

Netscape for Macintosh:

Click 'edit', located on your Netscape toolbar
Select 'preferences'
Click the word 'advanced' (make sure 'advanced' is highlighted)
Enable the following options in the 'advanced' category by checking the boxes next to them...
-automatically load images and other data types
-enable Java
-enable JavaScript
-enable Java Script for mail and news
-enable style sheets

In the 'cookies' category, select 'accept all cookies'
Click the 'open arrow' next to 'advance' to access additional functions
Select 'cache' under 'advanced'...
-click the 'clear disk cache now' button
-under the 'page in cache is compared to page on network', select 'once per session'
Click 'ok'
Click the reload icon on the toolbar and try the broadcast again

WINDOWS USERS:

**Please Note** Windows Media Player 6.4 is designed for Windows 95 & NT which are no longer supported by Microsoft. If you have Windows Media Player version 6.4, you will not be able to access the player. An unaltered version of Internet Explorer 5.5 or higher must be used in all configurations below.

The earliest version of Windows Media player capable of working with the player is Windows Media Player 7.1

System Requirements for this version below:

Recommended:
Windows 98, Windows 98 Second Edition, Windows 2000, Windows Millennium Edition or Windows XP
Pentium or AMD Athalon K6 266 MHz processor or faster
128 MB RAM
DSL / CABLE / T1
24-bit true color video card

Windows 98 SE Users: We recommend downloading Windows Player 9 Series.

Windows 98 Users: Please consider downloading Windows Media Player 7.1. (The Windows Media Player 9 Series is not supported on your Operating System.)

MAC USERS:

Below are the minimum requirements for Mac users:

1. All Mac users must use either Internet Explorer 5 or Safari.

There are two versions of IE for Mac users:

Microsoft® Internet Explorer 5 for Mac OS X & Microsoft® Internet Explorer 5 for Mac 8.1 to 9.x
http://www.microsoft.com/mac/products/internetexplorer/internetexplorer.aspx?pid=internetexplorer

Also, as an alternate choice for Mac OS X:

Apple® Safari for Mac OS X
http://www.apple.com/safari/

2. All Mac users must use Windows Media Player. You may download a version of WMP specific to your Mac OS at http://www.windowsmedia.com/download.

Tech Tips

Always make sure you have the latest versions of the critical software needed to listen online. Always check your system for the latest updates available for Internet Explorer, Windows Media Player and Flash.

Click on the links below to get your FREE updates:

http://windowsupdate.microsoft.com the Internet Explorer and Windows Operating System updates, patches and fixes.

http://www.windowsmedia.com/download for the latest Windows Media Player compatible with your system.

http://www.macromedia.com/go/getflashplayer to download the latest version of the free flash plug-in.